Today marketers are utilizing more technology and channels than ever before. In this fast-moving world, you should not rely on a single channel to market. A few months ago, it was fine; we were using Facebook only, but now you are just dragging back your business far from success if you do so.

For example, you are only running Facebook ads, after a while, you will notice many ads getting banned and even the accounts getting banned. But if you are a business holder and have to conduct such marketing campaigns for events like seminars, you might get banned if something breaks down. Now how are you going to fill your events? You are in big trouble, right?

That is why we should start branching off our business to expand it to the other marketing channels. This spreading of the business to different media is called multichannel marketing. So marketers need to have a strong multichannel marketing strategy to overcome these challenges.

We would need to know a multichannel marketing strategy is an absolute requirement to succeed in today’s world. So do not let your marketing strategy create customer confusion.

Luckily, after implementing multichannel marketing, some businesses (74%) had seen an enormous spike in their sales, whereas 64% achieved customer loyalty and 54% increased customer experience.

Here today, we are going to be talking about expanding your business. We will talk about multichannel eCommerce and why you should do it, and why you should even care about it.

What Is Multichannel Marketing, And How You Can Use It To Scale Your Current business?

Multichannel marketing is selling your products on multi-platforms. So if you are selling on Amazon, you can also sell your products on other platforms such as eBay, WooCommerce, Shopify, Walmart, etc.

While selling your products to these platforms instead of just selling them over Amazon, you are expanding your business to other platforms, which potentially brings new customers and spreads your brand out there in the market.

Believe it or not, it does make sense to have your brand on your website and these other platforms. The multichannel marketing system is not just for the sales but also for the additional ranking. If the Interwebs see your stuff in different places, it helps you rank as a brand.

Right now, you might be asking yourself two questions question:

  • Why would you even want to do this?
  • What are the clear benefits of multichannel e-commerce?

The reason why you want to do this is, it plays an essential role in customer behavior. For example, if someone is an Amazon Prime member, they will do shopping on Amazon, but some customers may like to shop on Shopify. They will prefer buying multiple different products from this platform; for them, this platform works.

So if the Shopify seller or an Amazon seller never cross over, never go onto those other platforms, you would never be able to touch those customers’ demographic. If you get stuck on that first channel, that first sales channel, you may capture customers from one channel only, but if you do multichannel e-commerce, you will capture customers from both channels or multiple channels.

What Are The Actual Benefits of Doing Multichannel Marketing?

Marketer’s sales increased up to 190 percent from being on multiple platforms. The benefit of this is simply more sales. More sales because you can optimize something on a certain platform. It is a time to start bringing people in from different platforms and focusing your energy a bit more on that, no matter what platform you decide to start on.

Source: Shopify

If you put in the determination and work hard, you will probably be successful.

  • It ensures the consistent delivery of the company story across all these channels.
  • It will ensure a clear connected corporate message is consumed by the target audience throughout the buyer journey.
  • Helping companies maximize the value of their customer.

However, when a multi-channel marketing strategy is deployed in the right way, magic happens. The competitive differentiation becomes crystal clear, brand preference and loyalty improves, higher engagement, conversion rates are achieved, and your customer experience becomes a strategic advantage in the marketplace.

Different Multichannel Marketing Strategies That Can Boost Your ROI

While facing different difficulties in the marketplace, marketers should progressively direct their efforts, time, and capital towards multichannel marketing systems. You had the opportunity to be the place where the customer is. Also, the buyer today is spread all over the place, whether it is online or offline.

People like to peruse Facebook, Instagram and keep on changing the screens every single moment. In a study, it has been found that 90% of clients move between two screens every minute. You essentially can’t deny how significant going multichannel is. So, let’s figure out some meaningful multichannel marketing strategies to succeed in the business.

#Masterstroke!! To Grow Revenue Through The Multichannel Marketing Strategy

1. Start Tracking Users Behaviour Across All Channels

Almost 75% of buyers utilize different marketing channels to interact with their favorite retailers. For making a predictable and logical experience for these clients across all channels, organizations should initially gather all information about these clients and their cross-channel practices. This strategic approach would help them to have a better user base for their business.

Moreover, if marketers look through the State of Multichannel Marketing insights, they can see 51% of organizations today use at least eight-channels for collaborating and engaging their consumers. Nonetheless, just 9% of advertisers can interact with their clients more proficiently across these multiple channels.

The main reason for failure is that they can not successfully follow their client’s actions and presence over these cross- platforms. Simultaneously, some of them are succeeding because they use tracking tools such as Google Analytics to track the behavior and what products are making much profit for them.

So, I would advise all of such marketers to include these analytical tools. Nowadays, most people deny disclosing their information and mostly turn off cookies and all; thus, it would be difficult to extract data without using tracking tools.

Besides these tools, marketers can even use advanced techniques such as browser fingerprinting and progressive profiling. These two techniques can help the marketer to solve several user tracking problems. Browser fingerprinting is the best way to track user behavior, identity, and activities. Moreover, while using progressive profiling, marketers can still extract user information if they have turned off forms.

2. Develop Your Focus On Relevant Channel

These days multichannel marketing is not limited to shaping and selling your products to multiple platforms. Now you have to expand your marketing strategy to the next level; you need to prepare a strategy that defines everything about your audience:

  • Who is your audience?
  • Where is their gender?
  • Where do they live?
  • What’s their age?
  • What things are they interested in?

Having clear answers to these questions will empower the path to reach potential customers.

3. Consider Using CRM Platforms

To run your business more profitably, it is better to use the latest technologies, as better technology can make your work faster and simpler. Besides these tips, marketers need to understand; they can upload their products’ content on different channels. Still, they can face failure if the multichannel campaigns are not placed to the right audience. So, ensure you are using the right platform and technology for your multichannel campaigns.

However, around 11 percent of marketers say they find difficulties in executing multichannel campaigns. Whereas 45 percent of buyers say they find the multichannel practice a slower process. 21% of advertisers say that they come up short on the comprehension of building up a multichannel experience. Although, the CRM platform can solve all these marketing lapses.

CRM platform permits you to watch out for all client-related information, presenting everything in one spot. It also helps marketers overcome the problem of addressing the process to develop a single consumer view. Moreover, you can use this platform to track how clients get across your channels and find trigger events. So after analyzing the buyer behavior, you can run a focused campaign for clients to enhance the conversion rate.

4. Implement Dynamic Retargeting Approach Across Platforms

People do not follow a single purchasing pattern; they display erratic purchasing practices. Therefore, if marketers try to predefine their purchasing journey, then block themselves to reach massive audiences. They need to take powerful steps like dynamic retargeting to deliver relevant services to their customers.

If an organization implements the dynamic retargeting practice, it can easily customize marketing campaigns to review its current target audiences or customer journey.

Moreover, your clients’ social information is the source of success. You recognize the ideal chance to convey a message to singular purchasers, bring the most incredible commitment, and try not to intrude on them. You can use different automation tools for implementing effective dynamic retargeting tactics. Various brands and organizations have gained enormous benefits in utilizing the dynamic retargeting procedure.

5. Perform Drip Marketing

Drip campaigns are similar to dynamic remarketing; they mainly focus customer action on specific timelines. Drip marketing is the best way to engage your customer and make them convert into potential leads. According to the survey, relevant emails attain an 18 times higher conversion rate than broadcast emails.

Source: Aritic

Moreover, if marketers want to implement a drip campaign, they have to use automation marketing. Automation marketing makes it easy for marketers to schedule their email campaigns. There are numerous benefits to running an email drip campaign:

  • Easy to build your email list.
  • Boost your signup rate.
  • Reduces the risk of unsubscribing.
  • Helpful in creating different segments of targeted groups.
  • Empower your subscribers into advocates through lead nurturing campaigns.

6. Personalize Your Multichannel Marketing Strategy

Besides trendy words, personalization is a vital element to perform multichannel promotion. You can easily deploy context-oriented, engaging, emotional messaging across every platform you are using for the eCommerce business.

The organization that follows a personalized approach receives a 10% increment in revenue, a few times multiple to organizations that don’t. That is the reason big names like Sephora are switching to work with personalized multichannel selling.

Using cutting-edge technology, for example, AI helped companies offer a personalization experience to their customers. Not only that, but modern technology can also empower advertisers to tackle various obstacles that generally ruin organizations to compose relevant experiences for their consumers.

7. Measure Results Across All Platforms

One of the most critical steps in multichannel marketing is measuring the result of your campaigns. We all know tracking customer behavior is crucial in marketing; similarly, monitoring campaigns gives you an idea of where you lack in the business goal’s perspective.

Analyzing the click-through rate, conversion rate, and user engagement are important elements, so you should know to have a clear idea about what channel can benefit you? What channel are you shipping, and what channel to focus on first?

For instance, the ad that is on Facebook might give more profit than the advertisement on websites. Based on the performance of ads, you can optimize the content or budget.

Bottom Line!!

We can’t deny the fact: expanding a business to multichannel platforms leads to more management work. Still, with so many challenges, multichannel marketing can help you in meeting business goals. Moreover, it is key to have successful marketing in this competitive world.

So, initially, it is advised to start slow, add only one or two channels at a time. Further, when your business is well-established, you gradually increase the marketing platforms. Above all, the multichannel marketing strategy is profitable, reliable, and productive; ensure to include it in your business plan to streamline success. I encourage you to explore other channels, diversify risk and start enjoying the synergies of multichannel marketing.

Also Read: Top 10 eCommerce Business Strategies for 2021


Q1:Which is the best multichannel eCommerce platform available for marketers?

A1: Some of the best multi-channel eCommerce platform available for marketers are:

  • Shopify
  • BigCommerce
  • PrestaShop
  • Magento
  • WooCommerce

Q2: What are the different benefits of multichannel marketing?

A2: There are several benefits of multichannel marketing; a few of them are as follows:

  • Connect with consumers on all of their favorite channels
  • Increase consumer engagement and conversion rates
  • Keep up with today’s on-the-go users.
  • Be ahead of your competition.
  • Increase your customer base, lower customer acquisition costs
  • Attribute your success.

Q3: What is Multichannel Marketing?

A3: Taking your business to different marketing channels instead of relying on the single is termed multichannel marketing. Sometimes we also call it cross-channel marketing. This way, you are fulfilling the desire of conversions on whatever channel they are extensively comfortable.