eGain Chat

eGain Chat enables you to offer real-time chat assistance—text, audio, video—to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. An integral part of eGain’s customer engagement software suite, eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. It offers endless sales and service opportunities when combined with companion products: 1. eGain Cobrowse, web collaboration software. 2. eGain Offers, proactive offer management software. 3. eGain Virtual Assistant, an intelligent virtual assistant (avatar) software