Front

As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.

I am Patrick Crane, the founder and CEO of Love Sew. The Front platform will gather all queries from the different channels our clients use to contact us and put these queries in an easily accessible, centralized location. It will also simultaneously organize these queries so that it's easier for us to sift through them, and respond quickly and accordingly. Allows us to share drafts internally to ensure their accuracy before submitting them as responses to customer queries. We make sure that every response we provide to a client is accurate, relevant, and comprehensive. The platform's internal reporting feature also allows us to track and monitor the performance of our customer care agents, to make sure they are offering the best possible service to our clients. One problem is that its templates are not as easily customizable as we would have liked, and this does hamper, in some instances, the functionality we derive from the platform.