HubSpot Help Desk

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HubSpot Help Desk About

HubSpot Help Desk Help Desk & Ticketing Software

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HubSpot's Help Desk tools let you manage customer support tickets all in one dashboard. Reps can view all communication made on the ticket and oversee the case's progress throughout the entire troubleshooting process. Tickets are also linked to customer records, making it easier for customer service reps to reference past engagements with the company. Additionally, HubSpot provides ticket analytics that customer service managers can use to track their team's performance. This data includes important metrics like agent response time and ticket volume which indicate if a team is meeting customer demand. If not, management can investigate individual rep workflow and identify key roadblocks that are preventing the team from achieving business goals.

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