Insource Leads

Lots of promises but little results

We hired Insource leads to assist with sales pipeline generation at the beginning of 2021. Our industry (healthcare) was coming out of the pandemic and our organic sales pipeline was certainly increasing. Overall, it seemed as though Insource had lots of (empty) promises and there was very little follow-through. We were told that we would receive reports that would never come but were highlighted during the sales / contracting process. We also discovered that many of the metrics that the Insource team were not meaningful to our sales success. We kept reinforcing that we needed to have interested parties taking phone calls with our internal team but only 2 connections (1 real and 1 unqualified) during an almost 4 month process. Throughout the entire process, it seemed as though the Insource team could not identify the correct targets and would send messaging to non-buyers. In the end, we terminated our contract early and not one executive from Insource reached out for any service recovery. It made the whole experience seem like a "scam" with such a poor ending / resolution.