Bold360

When advanced AI chatbots join forces with live agents, productivity hits warp speed. Put smarter chatbots and virtual agents to work for you. It’s hard to decipher the reality from the hype around AI chatbots. There are demos galore of so-called conversational bots, but replicating those for your business typically requires a whole lot of data scientists and scripted responses. No thanks. Our web chatbots are built for conversations from day one. Bold360 utilizes patented Natural Language Understanding to have real conversations with customers, where and when they want. With our online AI chat, you get full visibility into how the technology is analyzing input to arrive at resolutions, so you can tweak or optimize. There are an ever-growing number of digital channels, leading to inconsistent and poorly managed experiences that leave customers disappointed. Bold360 delivers consistent AI-powered experiences across automated chat, email, social, SMS, and more.