plusoft OMNI CRM

Plusoft's Omni CRM is a full-service CRM platform that helps brands provide a complete experience to customers. In one module, customer support employees can overview the user's previous interactions and offer customized, faster support. We offer a truly multi-channel experience with the widest coverage of synchronous and asynchronous channels, in a single module. We have ISO 27001 and we are compliance with LGPD — Brazilian’s version for GDPR. Our plataform offers services to areas such as customer service, sales and marketing automation. Key differentiators include: native screens for product complaint handling and exchange process in the CPG segment and native screens for drug service (ANVISA and FDA Part11 compliance). The Omni Social, native on Omni Plusoft CRM, component is focused on social listening and community management. From this interface, the support team can monitor the mentions related to the brand or its product and send alerts when detecting crisis-related keywords.